Sign up for our newsletter to get 10% off for the week!
F.A.Q.
FAIR QUESTIONS.
Good to know.
Before you spritz.
Everything you want to know about
shopping a little smarter.
What is a Fragrance Tester?
Testers can be delivered with or without a cap and are usually delivered in various packaging for testers, as was originally produced by their manufacturer. Perfume companies use testers to demonstrate their products. All perfume and cologne testers are brand new and are not used. Take advantage of the significant savings for rejecting a fancy box. Shop now from our wide range of perfume testers.
How long is the shelf-life of a fragrance?
There are no expiration dates on fragrance products, although recently manufacturers have indicated +/- 3-5 years from the date of production. Others say +/- 3 years from date of first use. Manufacturers indicate PAO (Period after Opening) on most of their products.
Over time, contact with air, exposure to sunlight and high temperatures may affect the integrity of a fragrance. To maximize the shelf life of a fragrance, it is recommended that it be kept in a cool, dry place and away from sunlight. Always place the cap back on the bottle and use the box (if applicable) for additional protective storage.
Where do you ship?
We ship worldwide.
How long does shipping take?
Average Delivery Time 9-15 days. (Delivery terms are determined by shipping company.) The seller is not responsible for delays in delivery caused by customs.
We will send the parcel in 2-4 business days from the moment of placing the order.
Shipping time might vary depending on location, shipment method and other factors.
How much does shipping cost?
1 item – 14 USD; 2 items – 18 USD; 3 items – 23 USD; 4 items – 25 USD; 5 items – 27 USD (maximum amount)
I have not received a tracking number, what should I do?
If you have not received a tracking number, please check your Spam folder.
What payment methods do you accept?
You can select your preferred payment method at checkout. You can pay for your order via PayPal.
I don't have a PayPal account, can I still pay?
If you do not have a PayPal account, when paying for the order, under the PayPal logo you need to click “I do not have an account” and the system will prompt you to enter your card number for payment.
What is your return policy?
From the moment you receive the parcel, you have 21 days to arrange the return of the parcel or replacement of the product. To be eligible for a return, goods must, unused, undamaged and accompanied by proof of purchase.
How do I request a return?
For returns, please email support the subject ‘Returns’ and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
Who pays for return shipping, and when will I get refunded?
Customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after. The amount paid for delivery when placing an order is not refundable.
Before placing an order, you agree to the terms of return / exchange of goods. These rules apply to all customers.
Contact us: support@quasarproduct.com