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Return Policy
Return and Exchange Policy
At Quasar Product, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.
Return Request Period
You must contact us and notify us of your intention to return or exchange an item within 21 calendar days from the date the order was delivered.
The 21-day period applies only to submitting your request. Time spent communicating with our support team, obtaining return authorization, or transporting the approved return back to us is not included in this period.
Return Eligibility
To qualify for a return or exchange:
The fragrance may have been used only for a few test sprays.
There must be no noticeable reduction in the fragrance level.
The bottle, cap and all packaging components originally included with the product must be returned.
The bottle, cap and packaging must be undamaged and retain their original condition and appearance.
The product must not show signs of significant use, tampering, refilling, replacement of contents, misuse or improper storage.
Tester products may not always include a retail box, cap or other packaging components. Customers are required to return only the components that were originally included with the delivered product.
For authenticity and abuse-prevention purposes, Quasar Product reserves the right to refuse returns that do not meet these conditions.
How to Request a Return or Exchange
Before sending any item back, you must contact us and receive written return authorization and the current return address.
Please contact us at:
Your message must include:
Your order number
The reason for the return or exchange
Relevant photographs when the request concerns an incorrect item, a store addressing error or transportation damage
Returns sent without prior written authorization from Quasar Product will not be accepted.
Store Errors
Quasar Product will cover the necessary replacement and shipping costs only when the issue was caused by a verified store error, including:
An incorrect product sent by Quasar Product
An address entered or transferred incorrectly by Quasar Product, despite the customer providing the correct address, resulting in the parcel being undeliverable
An incorrect or incomplete address originally provided by the customer is not considered a store error.
Damage During Transportation
All products are inspected before shipment.
Once a parcel has been accepted by the shipping carrier, the carrier is responsible for its transportation and safe delivery.
If a parcel shows visible signs of damage or leakage at the time of delivery, the customer must:
Bring the damage to the attention of the postal or delivery employee
Request official confirmation or a damage report from the carrier
Take photographs of the parcel, product, packaging and shipping label
Contact Quasar Product and provide the available evidence
Transportation damage is handled according to the carrier’s claim procedure and is not automatically considered a store error.
Refunds
Once an authorized return is received and inspected, we will notify you by email whether the refund has been approved or rejected.
If approved:
The refund will be issued to the original payment method.
Original shipping charges are non-refundable unless the return resulted from a verified store error.
Any return shipping costs paid by the customer are non-refundable unless the return resulted from a verified store error.
Processing times may vary depending on the bank or payment provider.
Please allow several business days for the refund to appear after it has been processed.
Exchanges
Exchanges are available only for the same product and are subject to product availability.
For a regular exchange:
The customer is responsible for the cost of returning the original item.
The customer is also responsible for the cost of shipping the replacement item.
If the exchange is required because of a verified store error, Quasar Product will cover the necessary shipping costs.
To request an exchange, contact:
Our support team will provide return authorization, instructions and the current return address.
Return Shipping
All approved returns must be sent using a tracked shipping service.
Customers are responsible for return shipping costs unless the return resulted from a verified store error.
Quasar Product is not responsible for return parcels lost or damaged during transportation back to us.
Non-Returnable Items
The following items cannot be returned, exchanged or refunded:
Products showing significant use or a noticeable reduction in the fragrance level
Empty or substantially used fragrance bottles
Bottles, caps or packaging damaged after delivery
Products returned without all components originally included with the order
Products damaged through misuse, tampering or improper storage
Products showing evidence of refilling, alteration or replacement of contents
Clearance or final-sale items clearly marked as non-returnable
Items sent back without prior written return authorization
Refused or Unclaimed Deliveries
Orders refused by the customer or left unclaimed with the shipping carrier may be subject to return shipping fees and handling charges. These costs may be deducted from any approved refund.
Chargebacks and Abuse Prevention
We reserve the right to deny refunds or limit future orders in cases involving fraudulent claims, abuse of the return policy, replacement of fragrance contents or unauthorized chargebacks.
Contact
For questions regarding returns, refunds or exchanges, please contact:
Kind regards,
Quasar Product Team